Policies and privacy

Hostayer Company

Hostayer strives to provide high quality and reliable services to its customers. This includes managing user accounts safely and effectively, and ensuring that their personal data is protected. This article aims to clarify the policies and laws related to user accounts, in addition to the conditions and procedures for recovering lost accounts.

1. Create the account

Required Information:
Creating an account with Hostayer requires providing accurate and complete information, such as full name, address, email, and phone number.
 Data Verification:
Hostayer reserves the right to verify the accuracy of the information provided. The account may be suspended or canceled if false or misleading information is discovered.
 Terms of Use:
Customers must agree to the terms of use and privacy policies before creating an account. These terms are updated periodically to ensure compatibility with legal and technological changes.

2. Account management

Updating Information:
Users have the right to update their personal information via the account control panel. Users are required to keep their data accurate and up-to-date.
 Account Security:
Users must take all necessary precautions to protect their account login information, such as using strong passwords and changing them regularly.
 Prohibited Activity:
Users are prohibited from conducting any activities that are illegal or in violation of hostayer policies using their accounts. This includes, but is not limited to, using accounts to send spam or conduct cyber attacks.

3. Cancel the account

Cancellation request:
Users can request to cancel their accounts at any time via the control panel or by contacting customer support.
 Refund Policy:
The refund policy is determined based on the terms of service of the services used. Refund policy may vary depending on the specific service and period of use.

Retrieve the request

1. Steps to recover the account

Account recovery request:
In the event of losing access to the account, users must submit an account recovery request via the contact form available on the hostayer website.
 Identity Verification:
Account recovery requires user identity verification. This can include providing identification documents such as an ID card or passport, and proof of account ownership such as previous emails or invoices.
 Password Reset:
After verifying the identity, a link to reset the password is sent to the email registered with the account.

2. Special cases for account recovery

Lost Email:
If access to the email registered to the account is lost, users must provide additional proof of their identity and account ownership. This may require additional measures to ensure account security.
 Compromised Accounts:
If an account is suspected to have been compromised, users should contact customer support immediately. Immediate action will be taken to secure and recover your account, such as resetting passwords and updating security information.

3. Security guidelines

Use strong passwords:
Users should use strong, unique passwords for their accounts, and avoid using repeated passwords across multiple accounts.
 Enable Two-Factor Authentication (2FA):
hostayer recommends enabling two-factor authentication to enhance the security of accounts. This feature provides an additional layer of security by requiring an additional verification code alongside the password.
 Beware of fraud:
Users should be wary of suspicious emails and links that may be phishing attempts. You should not provide sensitive information in response to such messages.

Data privacy

1. Collect information

Required Information: When you create an account, we collect basic information such as full name, address, email, and phone number.
 Use of Information: We use the information provided to provide our services, support customers, and send service notices and updates.

2. Information protection

Security Measures:
We implement strict security measures to protect customer data, including the use of encryption technologies and advanced security systems.
 Limiting Access:
Access to customer data is restricted to authorized personnel only, who are trained in the importance of maintaining data confidentiality and security.

3. Share information

Limited Sharing: We do not share customer information with third parties except when necessary such as to comply with laws or at the request of judicial authorities.
 Partners and Suppliers: We may share certain information with our partners and suppliers only to the extent necessary to provide requested services such as maintaining servers and providing technical support.

4. Customer rights

Right to access: Customers have the right to request a copy of the personal data we hold.
 Right to Amend: Customers can correct any inaccurate or incomplete information.
 Right to deletion: Customers can request that their personal data be deleted, and this request will be fulfilled in accordance with applicable laws.

Company obligations

1. Compliance with laws

Local and International Laws: hostayer is committed to complying with all local and international laws and regulations related to data protection and account management.
 Periodic Update: We periodically review and update our privacy and security policies to ensure compliance with legal and technological changes.

2. Communication with customers

Customer Support: We provide technical support via multiple channels such as email, phone, and live chat to resolve any issues or queries related to user accounts.
 Transparency: We are committed to transparency in dealing with customers, and providing them with all the information necessary to use our services effectively and safely.

Domain service policies

1. Domain registration

Registration Requirements: Customers must provide accurate and complete information when registering a domain.  This includes full name, address, email, and phone number.
  Data Verification: Hostayer reserves the right to verify the accuracy of the data provided.  The domain can be suspended or canceled if false or misleading information is discovered.
  Registration time period: Customers can choose to register the domain for a period ranging from one year to ten years.  The domain must be renewed before the expiration of the period to maintain ownership.

2. Renewal and transportation

Domain renewal: A reminder will be sent to renew the domain one month before the expiration date.  Customers can renew domains via their control panel.
  Domain Transfer: Customers have the right to transfer their domains to or from Hostayer at any time.  You must provide the authorization code and complete the transfer according to Hostayer's instructions.

3. Privacy protection

Privacy Protection Service: Hostayer provides privacy protection service for data registered in the WHOIS system.  Customers can activate this service to protect their personal data from public exposure.
  Security Measures: Hostayer is committed to implementing strict security measures to protect customer information.  Data is stored securely and encryption techniques are used to protect sensitive information.

4. Cancel and change domains

Cancel registration: Customers can cancel domain registration at any time.  Fees paid will not be refunded upon cancellation.
  Changing the domain name: The registered domain name cannot be changed.  Customers can register a new domain if they wish to use a different name.

Data privacy

1. Collect information

Required information: The information we collect when registering a domain includes: full name, address, email, and phone number.
  Use of information: We use the information provided to register the domain, renew it, and manage accounts.  We may use email to send important notices and service updates.

2. Information protection

Security Measures: We implement strict security measures to protect customer data.  These measures include the use of firewalls, encryption technologies, and monitoring systems to protect against cyber attacks.
  Limitation of Access: Access to customer information is granted to designated Hostayer employees only, and they are trained in the importance of maintaining the confidentiality and security of data.

3. Share information

Limited Sharing: We do not share customer information with third parties except when necessary such as to comply with laws or at the request of judicial authorities.
  Partners and Suppliers: We may share some information with our partners and suppliers only to the extent necessary to provide required services such as registering and maintaining domains.

4. Customer rights

Right to access: Customers have the right to request a copy of the personal data we hold.
  Right to Amend: Customers can correct any inaccurate or incomplete information.
  Right to deletion: Customers can request that their personal data be deleted, and this request will be fulfilled in accordance with applicable laws.

Company obligations

1. Compliance with laws

Local and International Laws: Hostayer is committed to complying with all local and international laws and regulations related to data protection and domain registration.
  Periodic Update: We periodically review and update our privacy and security policies to ensure compliance with legal and technological changes.

2. Communication with customers

Customer Support: We provide technical support via multiple channels such as email, phone, and live chat to solve any problems or inquiries related to domain services.
  Transparency: We are committed to transparency in dealing with customers, and providing them with all the information necessary to use our services effectively and safely.

Hosting service policies

1. Register accounts

Account Creation: Creating an account with Hostayer requires providing accurate and complete information, such as full name, address, email, and phone number.
  Data Verification: Hostayer reserves the right to verify the accuracy of information provided by customers.  The account may be suspended or canceled if false or misleading information is discovered.
  Duration of hosting: Customers can choose the appropriate hosting plan for them for a period ranging from one month to several years.  The service must be renewed before the expiration of the term to maintain continuity.

2. Use of resources

Fair Usage: Hostayer adheres to a fair usage policy to ensure equal service to all customers.  Excessive or illegal use of resources is prohibited.
  Restrictions and Limits: Usage limits (such as storage space and bandwidth) vary depending on the hosting plan chosen.  Details of use and restrictions are provided in the Terms of Service document.

3. Backup and restore data

Backup: Hostayer offers periodic backup services to ensure data protection.  However, customers are responsible for performing their own periodic backups.
  Data Recovery: Customers can request data recovery in case of loss or damage.  The speed and success of the restore process depends on the type of plan and the time spent since the last backup

4. Safety and protection

Security Measures: We implement a variety of security measures, such as firewalls, encryption, and intrusion detection systems to protect customer data.
  Updates and Maintenance: We perform regular updates and maintenance to keep our servers secure and stable.  This may sometimes require a short downtime that customers are notified of in advance.

5. Technical support

Support Channels: We provide technical support through multiple channels including email, phone, and live chat to help customers solve any technical issues.
  Response to disruptions: We are committed to responding quickly to any technical failures to ensure continuity of service and reduce the impact of interruptions on customers.

Financial transaction policies

1. Payment procedures

Available Payment Methods: Hostayer accepts several payment methods including credit/debit cards, bank transfers, and e-wallets.  We aim to provide multiple payment options to meet our customers' different needs.
  Payment Confirmation: Payment confirmation is emailed to the customer immediately upon receipt of payment.  The confirmation includes transaction details such as the amount paid, payment method, and receipt number.
  Security in payment: We use encryption technologies to ensure the security of financial information provided during payment processes.  We also follow internationally recognized security standards (such as PCI DSS) to protect payment data.

2. Bills and subscriptions

Billing: Hostayer issues periodic invoices to customers who subscribe to our services.  Invoices include details of the service provided, the amount due, and the due date.
  Recurring Subscriptions: Customers can subscribe to recurring services that renew automatically.  Customers are notified well in advance of subscription renewal and can cancel the subscription at any time via their control panel.
  Late Payment: In the event of late payment of outstanding invoices, Hostayer reserves the right to suspend or cancel the Services provided until the amounts due are paid.

3. Refund Policy

Cancellation and Refund: Customers can request a refund in certain cases according to the specific service terms for each service.  This includes cancellation within the specified grace period (usually 30 days from the initial subscription date).
  Refund procedures: Refund requests are processed within 714 working days from the date of submitting the request.  Refunds will be made via the same payment method that was used for the original transaction.
  Refund Exclusions: Some services may be non-refundable, such as administrative fees, fees associated with domain registration, or services provided by third parties.  These exceptions are described in the Terms of Service for each service.

Financial data privacy

1. Collect financial information

Required Information: When conducting financial transactions, we collect necessary information such as cardholder name, card number, expiration date, and security code (CVV).
  Use of Information: Financial information is used only to process payment and ensure the delivery of requested services.  We do not retain full payment information after a transaction is completed, except as required for legal compliance.

2. Protect financial information

Security measures: We implement strict security measures to protect financial data, including the use of encryption technologies and advanced security systems.  We adhere to international security standards to protect financial information.
  Limiting Access: Access to financial data is restricted to authorized personnel only, who are trained in the importance of maintaining the confidentiality and security of the information.

VPS policies

1. Collect information

Required Information: When you create an account, we collect basic information such as full name, address, email, and phone number.
  Use of Information: We use the information provided to provide VPS services, customer support, and to send service notices and updates.

Conclusion

Hostayer

Hostayer works hard to provide virtual private server (VPS) services with the highest levels of quality and security.  We are committed to protecting our customers' privacy and providing ongoing support to ensure their complete satisfaction.  If you have any questions or concerns about our policies and privacy, please contact our customer support team for assistance.
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